Interview and Interdisciplinary Issue Identification:
Coordinating Care for a Patient with Complex Chronic Illness
Sarah Mitchell
Capella University
NURS-FPX 4010: Advanced Nursing Practice
Dr. Jennifer Richardson
February 17, 2026
Introduction
The American healthcare system has undergone significant transformation over the past decade, driven largely by the recognition that complex health issues cannot be effectively addressed through isolated disciplinary approaches. The Institute of Medicine's landmark 2011 report, The Future of Nursing: Leading Change, Advancing Health, emphasized that interprofessional collaboration represents a critical pathway to improving patient outcomes and reducing healthcare costs (Institute of Medicine, 2011). This assessment examines a patient case requiring coordinated care across multiple healthcare disciplines, analyzing how each professional brings distinct but complementary expertise to address the interconnected challenges presented by chronic illness complicated by psychosocial and environmental factors. The primary interdisciplinary issue in this case centers on managing a patient's multiple chronic conditions—diabetes, hypertension, and depression—while simultaneously addressing significant social determinants of health that directly impact treatment adherence and overall health trajectory. Through structured interview analysis and systematic examination of disciplinary perspectives, this paper demonstrates how advanced nursing practice can facilitate effective collaboration to optimize patient-centered outcomes and establish sustainable care delivery models.
Interview Process and Ethical Considerations
The patient interview took place in January 2026 at a community health clinic where the patient attended his quarterly diabetes management appointment. Prior to the interview, informed consent was obtained through discussion of the assessment's purpose, the voluntary nature of participation, confidentiality protections, and the right to withdraw. Documentation outlined that information would be used solely for educational purposes within a secure academic environment. This process aligned with the American Nurses Association's Code of Ethics for Nurses with Interpretive Statements (2015), which specifies that nurses have a fundamental duty to respect persons and their right to self-determination. The semi-structured interview employed open-ended questions designed to elicit the patient's lived experience of managing his health conditions, his understanding of his medical regimen, barriers to treatment adherence, and his perception of coordination among his various healthcare providers. The 45-minute interview was conducted in a private clinic room to ensure confidentiality and HIPAA compliance (Health Resources and Services Administration, 2023). All identifying information has been removed or altered in this assessment; no medical record numbers, specific dates of birth, or location data are included in this analysis.
Notable limitations require acknowledgment. First, this single interview captured a moment in time and may not reflect the patient's experience across different life circumstances or seasons. Second, the clinical context may have influenced the patient's disclosure—as a nursing student affiliated with the clinic, the interviewer's presence may have discouraged candid revelation of frustrations. Third, the analysis reflects the interviewer's interpretation through a nursing education lens and may not fully represent the patient's own framing. These limitations were managed through reflexive practice, continuously examining assumptions and prioritizing the patient's own words in analysis.
Patient Problem and Presenting Issue
The patient is a 62-year-old male with a 15-year history of Type 2 diabetes mellitus, complicated by peripheral neuropathy in his lower extremities. Hypertension developed approximately 10 years ago, with current blood pressure readings averaging 145/92 mmHg despite a three-drug regimen. Six months ago, following his spouse's death, Major Depressive Disorder was diagnosed and treated with sertraline 50 mg daily. Assessment reveals that the patient lives alone with limited access to fresh groceries; his retirement income places food and medication costs in constant competition for limited resources. Social isolation resulted from loss of his spouse, the primary support system. Current medications include metformin extended-release 1,000 mg twice daily, lisinopril 10 mg daily, hydrochlorothiazide 12.5 mg daily, amlodipine 5 mg daily, atorvastatin 20 mg daily, and sertraline 50 mg daily—requiring adherence to multiple daily doses at varying times. The patient's strengths include his expressed desire to manage his health and his willingness to engage with healthcare providers, despite confusion regarding competing specialist recommendations.
Nursing assessment identifies multiple interconnected diagnoses: Ineffective Health Management, related to regimen complexity and inadequate support systems, evidenced by suboptimal blood pressure control and inconsistent medication adherence; Imbalanced Nutrition: Less than Body Requirements, related to limited food access and reduced motivation secondary to depression; and Hopelessness, evidenced by statements such as "I don't see the point anymore" and decreased engagement in self-care. Secondary diagnoses include Chronic Pain related to diabetic neuropathy, Ineffective Coping related to unresolved grief, and Social Isolation. These diagnoses underscore that his primary medical conditions cannot be effectively managed without addressing underlying psychosocial and environmental contexts. From a cultural perspective, the patient expressed that his family's traditional framework considers discussion of emotional or mental health concerns as shameful. This cultural context directly impacts his engagement with mental health treatment and his willingness to disclose struggles to his healthcare team (Leininger & McFarland, 2006).
Interdisciplinary Issue Identification and Analysis
The primary interdisciplinary issue is the lack of coordinated, integrated care addressing the bidirectional relationship between chronic physical diseases (diabetes and hypertension) and depression, situated within significant social determinants of health including poverty, social isolation, and limited access to healthy food and supportive services. Each provider addresses their specific domain—the endocrinologist focusing on glucose control, the cardiologist on blood pressure management, the psychiatrist on antidepressant therapy—but none addresses the fundamental reality that depression both results from and significantly impairs management of his chronic diseases. This fragmentation creates an environment where the patient experiences contradictory advice and must personally integrate care that the healthcare system fails to integrate. Research demonstrates that patients with comorbid depression and chronic medical illness experience worse health outcomes, higher healthcare utilization, and increased mortality risk compared to those with either condition alone (Hessels & Larson, 2016). Furthermore, 68% of healthcare errors involve interdisciplinary communication breakdown (Institute of Medicine, 2011), exemplifying the real danger inherent in fragmented care.
From nursing's perspective, the integrative nature of nursing science positions nurses uniquely to address this coordination gap. Nursing's holistic worldview, informed by Caring Science theory (Watson, 2018), emphasizes the interconnection between physical health, emotional wellbeing, social context, and spiritual meaning. A nursing approach necessarily examines not only medication regimens and physiological parameters but also the patient's lived experience of managing multiple conditions, the meaning he derives from health management activities, and environmental and social barriers to self-care. Nursing uniquely emphasizes "caring presence"—the authentic human connection fundamental to healing—which the patient lacks in a fragmented care model where he sees multiple specialists who do not coordinate their recommendations. Nursing utilizes transcultural frameworks such as Leininger's Culture Care Diversity and Universality Theory (2006), addressing how the patient's cultural background shapes his engagement with mental health treatment in ways other providers may not recognize.
The medical perspective focuses primarily on the pathophysiology of diabetes and hypertension, recognizing depression's contribution to morbidity risk. Specialists may acknowledge depression as a comorbidity but view its management as outside their purview, tacitly assuming the psychiatrist is addressing this. However, the psychiatrist, without comprehensive diabetes management information or direct communication with prescribers, may be unaware how medication interactions or metabolic factors influence psychiatric symptoms. Medicine emphasizes measurable parameters—HbA1c, blood pressure readings, depression rating scales—but may not fully appreciate qualitative dimensions of the patient's experience or how factors beyond pharmacology influence treatment engagement.
The social work perspective brings critical attention to social determinants of health. A social worker recognizes that food insecurity, social isolation, limited income, and inadequate housing represent fundamental barriers to health that cannot be addressed through medication alone. The Department of Health and Human Services indicates that social determinants account for approximately 80% of health outcomes variation, yet healthcare systems allocate only approximately 5% of spending toward addressing social factors (Health Resources and Services Administration, 2023). The social work approach involves comprehensive assessment of available community resources, eligibility exploration for assistance programs such as SNAP (food assistance) and utility assistance, connection to grief counseling or bereavement support groups, and identification of programs addressing social isolation. A social worker might recognize that the patient's medication adherence difficulty partially reflects inability to purchase all medications simultaneously due to limited fixed income.
The pharmacy perspective emphasizes medication safety, efficacy, and adherence feasibility. A pharmacist reviews the complete medication profile for potential interactions (for example, sertraline increases hyponatremia risk, especially concerning when combined with diuretics) and evaluates adherence patterns. Critically, a pharmacist recognizes that the patient's complex regimen—requiring multiple daily doses at different times with different food requirements—represents a significant cognitive and practical burden undermining adherence. Even excellent medications fail if patients cannot sustain adherence. A pharmacist might recommend simplifying the regimen through extended-release formulations, implementing medication synchronization where all refills are scheduled for the same date, and exploring whether medication cost represents a genuine barrier warranting generic alternatives.
These perspectives, while distinct in focus, reveal both complementary insights and potential tensions. Medical focus on pharmacology and physiological measurements may underestimate psychosocial and environmental factors. Nursing's holistic emphasis may be undervalued in a system prioritizing quantifiable metrics. Social work's focus on structural barriers may be marginalized in a system emphasizing individual clinical interventions. Pharmacy's medication complexity solutions may be overlooked when prescribers view medication selection as purely clinical. Integration occurs when teams recognize that depression impairs diabetes and hypertension management, that poverty and isolation directly undermine adherence, and that complex regimens may unintentionally hinder the very outcomes providers seek.
Interdisciplinary Team Perspective and Roles
Effective interdisciplinary teamwork requires clarity of each professional's contributions and intentional integration mechanisms. An advanced practice nurse or nurse manager could serve as central coordinator, maintaining communication between team members, ensuring the patient understands each provider's recommendations, identifying inconsistencies, and facilitating problem-solving when implementation barriers arise. Nursing brings advocacy—speaking for the patient's values, preferences, and experienced barriers in team discussions. Nursing uniquely knows the patient as a whole person over time, not just in episodic specialty visits.
The physician or advanced practice provider manages medical aspects—adjusting antihypertensive therapy, evaluating glycemic control through HbA1c monitoring, and adjusting oral hypoglycemic agents as needed. However, in an effective interdisciplinary team, the physician's role extends beyond isolated prescribing to considering recommendations from other team members and communicating clinical rationale for interventions. For this patient, this might involve reconsidering the antihypertensive regimen's optimality given reported adherence challenges, consulting the pharmacist about feasible simplifications, and recognizing that blood pressure improvement depends partly on social work team success in reducing stress burden.
The social worker assesses and addresses structural and environmental barriers to health. This includes comprehensive social assessment to identify community resources, exploration of eligibility for SNAP and utility assistance, connection to grief counseling or bereavement support, and identification of programs addressing social isolation. Social work advocacy extends to the systems level, working with healthcare organizations to recognize that patients cannot succeed with clinic-based interventions alone without concurrent attention to housing stability, food security, and social connection. Social work assessment is fundamental to understanding why diabetes control and blood pressure remain suboptimal despite appropriate medical regimens.
The pharmacist ensures medication safety, efficacy, and adherence feasibility. This includes reviewing the complete medication profile for interactions and evaluating adherence patterns. Using motivational interviewing, the pharmacist explores the patient's understanding of why each medication matters and barriers to taking them. The pharmacist recognizes that medication therapy science is realized only insofar as patients can and will take medications as prescribed.
Mental health professionals address depression and grief through evidence-based psychotherapy alongside pharmacological treatment. While the psychiatrist focuses on medication management, counselors or psychologists might utilize cognitive-behavioral therapy, acceptance and commitment therapy, or grief-focused therapy tailored to the patient's loss experience. The mental health perspective recognizes that depression reflects genuine loss and the real challenges of managing chronic illness alone, requiring both pharmacological and psychosocial interventions. Addressing depression directly improves engagement with diabetes and hypertension management, as depression is strongly associated with reduced self-care efficacy.
When functioning in isolation, these roles create gaps and duplicative efforts. When integrated through deliberate communication, they create comprehensive and effective care. The Interprofessional Education Collaborative (2016) identifies core competencies: values/ethics emphasizing patient-centered approaches; communication structured around open dialogue and information sharing; teamwork recognizing complementary roles and interdependencies; and teams operating within clear structural frameworks. This patient's case would benefit from all these elements—establishing shared commitment to his autonomy and wellbeing, creating mechanisms for regular team communication through monthly meetings or structured electronic communication, recognizing that each team member's role depends on others' contributions, and operating within a care coordination structure designating specific responsibilities for ensuring follow-through.
Communication and Collaboration Recommendations
Effective communication represents both challenge and opportunity. The first recommendation is establishing a formal care coordination team meeting scheduled monthly or adjusted based on clinical changes. This team—including the primary care physician, cardiologist, endocrinologist, psychiatrist, pharmacist, social worker, and potentially the patient for portions—would review current status, discuss recent lab values and physiological measures, identify new barriers or concerns, and coordinate upcoming interventions. The meeting would operate under explicit ground rules: shared decision-making positioning the patient's values and preferences as central; psychological safety where team members feel confident voicing care gaps without fear of interprofessional conflict; and clear accountability assignment for specific action items.
The second recommendation optimizes the Electronic Health Record (EHR) system to support interdisciplinary communication. Structured care plan functionality creates visibility across the entire care team. Rather than each provider maintaining separate notes that others rarely access comprehensively, the care plan—including nursing diagnoses, goals, discipline-specific interventions, and current barriers—could be documented in shared format accessible to all team members. Care coordination alerts could notify team members when critical events occur (missed appointments, medication refill patterns suggesting nonadherence, laboratory results indicating poor disease control), allowing coordination to address underlying causes rather than isolated provider responses.
The third recommendation addresses direct communication with the patient. He should receive a written care plan in plain language explaining why each medication matters, how they work together, what to expect, and what to do if side effects occur. This plan should articulate specific, achievable goals the patient helped establish—for example, "eat vegetables with dinner 4 days per week" or "take blood pressure medication every morning with breakfast"—rather than numerical targets, since these behaviors ultimately influence HbA1c and blood pressure more meaningfully. Each team member should reinforce the same messages and goals rather than sending contradictory recommendations, and the patient should receive contact information for reaching a care coordinator with questions or barriers.
The fourth recommendation addresses power dynamics. Historically, medicine held primary authority with other professions expected to implement physician orders without meaningful collaborative input (Interprofessional Education Collaborative, 2016). Creating genuine collaboration requires the primary care physician to explicitly request input from other team members, consider that input seriously even when it complicates prescribing decisions, and communicate respect for colleagues' expertise. When a pharmacist recommends simplifying the medication regimen, this reflects professional expertise aimed at improving adherence and outcomes. When a social worker identifies that the patient cannot afford medications despite prescription, this represents a fundamental care delivery design problem that the team should collectively address through resources or regimen adjustment.
The fifth recommendation explicitly addresses the patient's cultural background and its implications for care engagement. The team should understand that his reluctance to disclose emotional struggles reflects cultural context and values, not personal limitation. Rather than viewing his cultural background as obstacle, the team might leverage it—identifying cultural or faith-based organizations aligning with his values, finding therapists understanding cultural dynamics he navigates, or reconsidering communication approaches congruent with his style. The Interprofessional Education Collaborative (2016) emphasizes that effective teams explicitly value and integrate diverse backgrounds and perspectives; the patient's cultural perspective is not separate from clinical care but integral to it.
Implications for Advanced Nursing Practice
This case illustrates significant opportunity and responsibility for nurses, particularly those in advanced practice roles, to lead effective interdisciplinary collaboration. The American Nurses Association's Scope and Standards of Practice (2015) identifies collaboration as a core standard: "The registered nurse collaborates with healthcare consumer, family, and others in the conduct of nursing practice." This is not optional—it is central to nursing. Advanced practice nurses are particularly positioned to serve as care coordinators and interdisciplinary team leaders.
Nursing education uniquely prepares nurses for this role. First, nursing's conceptual foundation emphasizes the biopsychosocial-spiritual wholeness of human beings. When a patient's endocrinologist considers only HbA1c or cardiologist only blood pressure, nursing naturally asks: How is he experiencing this? What does this mean to him? How do his living conditions, relationships, and emotional state influence his ability to engage in self-care? This holistic lens is increasingly recognized as essential to improving outcomes. Second, nursing's emphasis on health across the lifespan and diverse contexts—hospitals to communities to homes—provides familiarity with multiple care settings and understanding of how systems support or hinder health.
Third, nursing research demonstrates significant effects of nursing interventions and care coordination on patient outcomes. The American Association of Colleges of Nursing's new Essentials for graduate nursing education (2021) emphasize interprofessional collaboration and systems leadership as core competencies because evidence shows outcomes improve when nurses in leadership roles facilitate collaboration. Effective nursing care coordination could meaningfully improve this patient's diabetes control, blood pressure, depression symptoms, quality of life, and healthcare costs. The opportunity extends beyond isolated good nursing care to positioning nursing as the profession recognizing fragmentation and having expertise and moral imperative to address it.
Fourth, advanced nursing practice positions nurses to influence healthcare organizations and systems. Nursing leaders can advocate for care coordination infrastructure, pressure organizations to adequately staff care coordination roles, and argue that coordination investment saves money by preventing complications and reducing unnecessary specialization. Advanced practice nurses influence colleagues by modeling respectful interdisciplinary communication, researching and presenting evidence about collaborative care outcomes, and creating structures where collaboration becomes normal expectation rather than exceptional achievement.
Conclusion
This patient's case represents a common contemporary healthcare scenario: a patient with multiple chronic conditions seeing multiple specialists who do not communicate meaningfully, located within social conditions fundamentally undermining health, struggling to manage a complex regimen his busy providers may not realize overwhelms him. His case is not unique—millions navigate healthcare systems daily, many experiencing outcomes worse than achievable through coordinated, integrated care. Interdisciplinary collaboration's significant contribution lies not in theoretical elegance but in measurable improvement: better disease control, reduced hospitalizations, improved medication adherence, enhanced quality of life, and often reduced healthcare costs.
The interdisciplinary approach represents acknowledgment that healthcare's complexity exceeds any single discipline's ability to address comprehensively. Nursing, with its holistic perspective, focus on patient experience and context, and expanding role in care coordination and leadership, is uniquely positioned to facilitate necessary collaboration. The advanced practice nurse coordinating care, ensuring provider communication, addressing social determinants undermining health, supporting treatment engagement, and advocating for the patient's values and preferences within the healthcare system provides something no specialist can: recognition of the person as a whole human being with interconnected needs requiring integrated responses.
The implications for advanced nursing practice extend beyond individual patient care to healthcare design. As nursing roles expand and evidence increasingly demonstrates the value of care coordination and interdisciplinary collaboration, advanced practice nurses have opportunity to reshape healthcare system operations, advocate for structures supporting coordination, and lead teams toward outcomes serving patients better. For this patient and countless others like him, collaborative healthcare models represent not simply a different care delivery method but a fundamentally more effective approach to the complex, interconnected challenges of illness and health.
References
American Association of Colleges of Nursing (AACN). (2021). The Essentials: Core competencies for professional nursing education. AACN.
American Nurses Association (ANA). (2015). Code of ethics for nurses with interpretive statements. American Nurses Association.
Health Resources and Services Administration (HRSA). (2023). National and state workforce supply and demand projections for nursing. U.S. Department of Health and Human Services.
Hessels, A. J., & Larson, E. L. (2016). Relationship between patient safety culture and patient outcomes: A systematic review. Journal for Healthcare Quality, 38(4), 239–249.
Institute of Medicine (IOM). (2011). The future of nursing: Leading change, advancing health. National Academies Press.
Interprofessional Education Collaborative (IPEC). (2016). Core competencies for interprofessional collaborative practice: 2016 update. IPEC.
Leininger, M. M., & McFarland, M. R. (2006). Culture care diversity and universality: A worldwide nursing theory. Jones & Bartlett Publishers.
Watson, J. (2018). Unitary caring science: The new paradigm for advancing nursing knowledge and practice. Journal of Nursing Administration Quarterly, 42(3), 208–216.
